Timesheet Software. Atlas offers complete support to its clients through Priority-Support membership. By subscribing to this program annually, customers can count on a variety of important services. Any incident with Atlas products is covered by this service, ranging from installation, implementation, and deployment issues.
That means when you need to talk to someone, you’ll find top-level support staff available immediately, all business days from 08:00 until 21:00. These techs can give you real answers not just write up a ticket and pass you along the chain of command.
- Response Time
Atlas Priority-Support guarantees a maximum response time of 4 hours, with response times of less than 1-2 hours being common.
Atlas online Priority-Support is offered via phone and Internet Messenger, from Monday through Friday from 9:00 AM to 10:00 PM (GMT -3:00). Saturday support is generally provided, but not guaranteed.
- Case Limit
There is no limit on the number of case tickets you can submit
Priority Support’s Main Benefits:
Unlimited Telephone Support – 08:00 to 21:00 (GMT -3:00), Monday-Friday.
High Priority” status on all inquiries, ensuring that your questions are answered first and in a timely fashion, usually in up to 4 hours if not immediately.
Direct access to technical experts with in-depth knowledge of Atlas products. More complex issues can be escalated to the professionals directly involved in Atlas software development thus providing the highest possible level of product technical support.
Dedicated email and IM contact to communicate directly and immediately with full-time in-house support specialists.
Twelve months of unlimited Priority Support for Atlas software for you and one alternate contact inside your organization.
Unlimited case tickets during the purchased period.
Free upgrades with access to not just the minor updates (7.1, 7.2, etc.) but also to any major upgrades (7.x to 8.0, etc.) of the purchased product, during their subscription period.
Priority on bug fixes for issues appointed by priority support customers.
Special access to pre-release versions of Atlas Software.